GENERAL TERMS AND CONDITIONS FOR THE TALENTOHQ PLATFORM
Version 1.0
Last updated: 6 August 2026
1. Identification
These General Terms and Conditions govern access to, purchase of and use of the services offered through the TalentoHQ Platform, owned by Laboratorio Web Soluciones, S.L., tax identification number B13704515, with registered office at Avd. de Burgos, 56, 3B, 26007 Logroño (La Rioja), Spain, registered in the Commercial Registry of La Rioja, Volume 890, Folio 128, Sheet LO-20257, Entry 1, and represented by Ms Mayte Navarro Torres, the company’s director.
TalentoHQ is the trading name under which Laboratorio Web Soluciones, S.L. provides its software services as Software as a Service (SaaS).
The purchase of any service offered by TalentoHQ entails acceptance of these General Terms and Conditions.
2. Definitions
For the purposes of these General Terms and Conditions, Customer means the natural or legal person that purchases any service offered by TalentoHQ. Authorised User means any person designated by the Customer to access and use the Platform under the purchased plan. Platform means the software application accessible over the Internet, developed and operated by TalentoHQ as Software as a Service (SaaS). Services means the features, modules and tools offered by TalentoHQ, including both those included in the purchased plan and those that may be added in the future. The Agreement comprises these General Terms and Conditions, the accepted commercial proposal, the issued invoice and any specific conditions agreed by the parties.
3. Purpose and scope
These Terms govern access to, purchase of and use of the TalentoHQ Platform, which is intended for human resources management, business organisation and talent management.
The Platform may include, among other features, time-tracking systems, clock-in and clock-out records, holiday and absence management, document management, electronic signatures, training, performance reviews, surveys, an internal reporting channel, project, objective and task management, internal communications and any other features that TalentoHQ may develop or add in the future.
Purchasing a particular subscription plan provides access only to the features included in that plan at the time of purchase.
TalentoHQ may expand, modify or add new modules, features or additional services that may be purchased separately, without this constituting an amendment to these General Terms and Conditions.
4. Purchase process
Initial access to the Platform may be provided through a free trial where offered by TalentoHQ. During that period, the user may use the Platform without any obligation to purchase.
Once the trial period has ended, the user may purchase any subscription plan or service offered by TalentoHQ by paying the relevant amount, either through an invoice issued by TalentoHQ or by any payment method enabled at the time, including payment by bank card where available.
The service is deemed purchased when TalentoHQ receives confirmation of the Customer’s payment. At that point, the Customer acquires Customer status and the contractual relationship is governed by these General Terms and Conditions.
By making payment, the Customer declares that it has had access to these General Terms and Conditions and agrees to be bound by them.
5. Licence to use
TalentoHQ grants the Customer a limited, non-exclusive, non-transferable and revocable licence to use the Platform for the term of the Agreement, solely for its internal use and in accordance with the purchased features.
The Customer acquires no ownership rights in the Platform, the software or any of its components and undertakes not to copy, reproduce, modify, distribute, sublicense, reverse engineer, decompile or use the Platform for purposes other than those expressly authorised by TalentoHQ.
6. Term, renewal and right of withdrawal
The term of the Agreement is the term applicable to the subscription plan purchased by the Customer.
Unless expressly agreed otherwise, the subscription will renew automatically for successive periods of the same duration. Either party may give notice that it does not wish to renew at least fifteen (15) calendar days before the renewal date.
Where consumer protection legislation applies, there will be no right of withdrawal once the supply of the digital service has begun with the Customer’s consent and performance has commenced, in accordance with Article 103(m) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users.
7. Prices, plans and billing
TalentoHQ may offer a free trial period where expressly indicated. Once that period has ended, the Customer may purchase any available subscription plan or additional service offered by TalentoHQ.
The applicable prices will be those in force at the time of purchase and those stated in the relevant commercial proposal, quotation or invoice or, where applicable, on TalentoHQ’s official website.
All amounts are stated exclusive of Value Added Tax (VAT) and any other legally applicable taxes.
Services are billed in advance and must be paid using any payment method enabled by TalentoHQ at the time, including, where available, bank card, bank transfer, direct debit or other electronic payment methods.
Purchasing a particular plan provides access only to the features included in that plan. TalentoHQ may offer additional modules, features or services that must be purchased separately.
In the event of non-payment, a returned direct debit or a breach of the Customer’s payment obligations, TalentoHQ may temporarily suspend access to the Platform until the debt has been paid in full, without prejudice to any legal action that may be available.
TalentoHQ may change its prices for future renewals or new purchases by giving the Customer at least thirty (30) calendar days’ notice. Such changes will not affect a period that has already been purchased and paid for.
8. Advance payments and changes to users
TalentoHQ services are purchased on an advance-payment basis. Unless otherwise required by law, amounts paid are non-refundable.
Early cancellation of the service or a reduction in the number of users during the purchased period does not entitle the Customer to a refund, financial compensation or credit towards future purchases.
If the Customer increases the number of users or purchases new modules or services during the term of the Agreement, TalentoHQ may invoice the corresponding pro-rata amount up to the next renewal date.
Changes that reduce the purchased service will take effect on the next renewal of the Agreement unless the parties expressly agree otherwise.
9. Updates and maintenance
TalentoHQ may make updates, improvements, technical modifications, legal adaptations and bug fixes or add new features in order to improve the service, strengthen security, optimise Platform performance or adapt it to regulatory changes.
These actions may involve changes to the appearance, organisation or operation of the Platform and do not entitle the Customer to compensation, provided that they do not substantially alter the purchased service.
Where possible, scheduled maintenance will be carried out at times of lower impact and communicated to the Customer in advance with reasonable notice.
10. Service availability and technical support
TalentoHQ will endeavour to maintain average annual service availability of 99%, excluding scheduled maintenance periods, incidents caused by third parties, force majeure events and circumstances beyond its control.
Technical support will be provided through the channels enabled by TalentoHQ during business hours, with a target response time for standard incidents of no more than 48 business hours.
Platform availability also depends on the Customer’s Internet connection and the proper operation of its equipment, networks, IT systems and telecommunications providers, which are circumstances outside TalentoHQ’s control and for which it accepts no liability.
11. Customer obligations
The Customer undertakes to use the Platform in accordance with applicable law, these General Terms and Conditions and the instructions for use provided by TalentoHQ.
The Customer is also responsible for keeping its contact and billing details up to date, properly safeguarding the access credentials of its Authorised Users and ensuring that it has the necessary lawful basis to enter the personal data of employees, collaborators or third parties into the Platform.
The Customer is also responsible for complying with the legal obligations arising from its activity, including those relating to employment law, working-time records, data protection, occupational risk prevention, tax and commercial law and any other applicable requirements. TalentoHQ is a tool that supports business management and its use does not release the Customer from those obligations.
The Customer will be liable to TalentoHQ and to third parties for any loss or damage arising from improper or unlawful use, use contrary to these Terms, or acts carried out by Authorised Users under its responsibility.
Without prejudice to the backups made by TalentoHQ as part of the service, the Customer is responsible for retaining any copies of information it considers critical to business continuity.
12. TalentoHQ obligations
TalentoHQ will provide the purchased services with the diligence expected of a professional SaaS provider and undertakes to adopt reasonable technical and organisational measures to ensure information security, data confidentiality and the proper operation of the Platform.
TalentoHQ will process the information to which it has access solely for the proper provision of the purchased services, maintaining confidentiality at all times and acting, where appropriate, as Data Processor in accordance with applicable data protection legislation.
TalentoHQ will also take reasonable measures to ensure service continuity and recovery from incidents, without this amounting to an obligation to provide permanent or uninterrupted availability.
13. Intellectual and industrial property
All intellectual and industrial property rights in the TalentoHQ Platform, its source code, structure, design, databases, documentation, logos, trade marks, trade names, images, texts, features and any other component of the service are owned exclusively by Laboratorio Web Soluciones, S.L. or by third parties that have authorised their use.
Purchasing the service does not transfer any intellectual or industrial property rights to the Customer. It grants only a right to use the Platform during the term of the Agreement and in accordance with the purchased plan.
The Customer undertakes to respect those rights and not to copy, reproduce, distribute, transform, decompile, reverse engineer or exploit the Platform beyond the uses expressly authorised by TalentoHQ.
Suggestions, proposed improvements, recommendations or comments made by the Customer about the Platform do not confer any intellectual or industrial property rights over developments, features or improvements that TalentoHQ may subsequently add, unless the parties expressly agree otherwise in writing.
14. Personal data protection
Personal data will be processed in accordance with Regulation (EU) 2016/679, Spanish Organic Law 3/2018 and any other applicable data protection legislation.
Where the Customer uses the Platform to process personal data relating to employees, candidates, collaborators or third parties, the Customer acts as Data Controller and TalentoHQ acts as Data Processor, processing data only on the Customer’s documented instructions.
The service is supplemented by the relevant Data Processing Agreement, which forms an integral part of the contractual relationship between the parties.
The Customer guarantees that it has a sufficient lawful basis to process personal data entered into the Platform and is solely responsible for complying with its legal obligations as Data Controller.
15. Confidentiality
Both parties undertake to keep strictly confidential all technical, commercial, financial, organisational or other information to which they gain access in connection with the performance of the Agreement.
This obligation remains in force throughout the contractual relationship and continues after it ends for as long as legally required or while the information remains confidential.
Information that is in the public domain, was lawfully known beforehand or must be disclosed by law or by an administrative or judicial decision will not be considered confidential.
16. Suspension and termination of the service
TalentoHQ may temporarily suspend access to the Platform where necessary for security or maintenance reasons, for a breach of these General Terms and Conditions, for non-payment of amounts due or where there are reasonable indications of fraudulent or unlawful use or use contrary to good faith.
Either party may terminate the Agreement where the other party seriously breaches its obligations and fails to remedy the breach within a reasonable period after receiving notice.
Termination of the Agreement does not release the Customer from paying amounts accrued up to the effective end date of the service.
17. Limitation of liability
TalentoHQ is liable only for direct loss or damage attributable to it as a result of an intentional or grossly negligent breach of its contractual obligations, in accordance with applicable law.
Under no circumstances is TalentoHQ liable for indirect damage, loss of profit, loss of business opportunities, loss of earnings, interruption of business activity, loss of information caused by acts attributable to the Customer or third parties, or incidents caused by failures in equipment, communication networks, Internet providers or any other circumstance beyond its reasonable control.
Except where applicable law provides otherwise, TalentoHQ’s total liability to the Customer for any claim arising from the provision of the service is limited to the amount actually paid by the Customer during the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits any rights that cannot legally be excluded or limited.
18. Assignment of the Agreement
The Customer may not assign, transfer or novate, in whole or in part, the rights and obligations arising from this Agreement without TalentoHQ’s prior written authorisation.
TalentoHQ may assign this Agreement or the rights and obligations arising from it to any company in its corporate group or to a third party that acquires all or part of its business or the Platform, provided that the assignment does not reduce the guarantees offered to the Customer.
19. Force majeure
Neither party is liable for a failure to perform its obligations where that failure results from unforeseeable or unavoidable events beyond its control, including natural disasters, fires, floods, industrial disputes, widespread cyberattacks, major communications-network failures, decisions by public authorities or any other circumstance constituting force majeure.
The affected party will notify the other party as soon as reasonably possible.
20. Language
These General Terms and Conditions are drafted in Spanish, which is the official and legally binding version for interpretation purposes.
If TalentoHQ provides translations into other languages, they are for information only. In the event of any discrepancy between versions, the Spanish-language version will always prevail.
21. Communications
All communications relating to the performance of the Agreement may be made electronically. Communications sent by email or through the Platform will be fully valid where their transmission can reasonably be evidenced.
The Customer is responsible for keeping the email address provided to TalentoHQ up to date for the receipt of service-related communications.
22. Amendments to the General Terms and Conditions
TalentoHQ may amend these General Terms and Conditions where necessary to adapt them to regulatory, technical, organisational or functional changes.
Amendments affecting future renewals will be communicated to the Customer at least thirty (30) calendar days in advance. If the Customer does not agree with the amendments, it may give notice that it does not wish to renew the service before the relevant renewal date.
The current version of these General Terms and Conditions will remain permanently available on the TalentoHQ website.
23. Severability
If any clause in these General Terms and Conditions is declared null, invalid or unenforceable by a final decision of the competent authority, this will not affect the validity of the remainder of the Agreement, which will continue in full force to the extent unaffected.
The parties will seek to replace the affected clause with one that produces equivalent legal effects and complies with applicable law.
24. Governing law and jurisdiction
These General Terms and Conditions are governed by and interpreted in accordance with Spanish law.
Any dispute arising from the interpretation, performance or fulfilment of these General Terms and Conditions will be submitted to the courts and tribunals with jurisdiction under the applicable legislation.
25. Contact
For any enquiry relating to the purchase of services offered by TalentoHQ, the Customer may contact:
Laboratorio Web Soluciones, S.L.
Avd. de Burgos, 56, 3B
26007 Logroño (La Rioja), Spain
Email: info@talentohq.com