General Terms and Conditions

TalentoHQ Platform. Last updated: November 10, 2025

1. Company Identification
These General Conditions (hereinafter, the "Conditions") regulate the services offered by Laboratorio Web Soluciones, S.L., a Spanish company with registered office at Avd. de Burgos, 56, 3B, Logroño, Tax ID B13704515, registered in the Commercial Registry of La Rioja, Volume 890, Page 128, Sheet number LO-20257, Entry 1. Legal representation is held by Ms. Mayte Navarro Torres, company administrator. Hereinafter, "TalentoHQ" or "the Platform", the trade name under which it operates.

2. Definitions
For the purposes of these Conditions: Client: natural or legal person who contracts the services. Authorized Users: employees or collaborators designated by the Client. Services: software functionalities offered by TalentoHQ in SaaS (Software as a Service) mode. Contract: the agreement formed by these Conditions and, where applicable, the particular conditions or accepted commercial proposals.

3. Purpose and Scope
These Conditions regulate the access, use and contracting of the TalentoHQ Platform, intended for human resources and talent management. They include, among others, functionalities such as digital time control with geolocated clock-in/out, internal whistleblowing channel, document management (contracts, payrolls and others), performance evaluations, work climate surveys, and project, objectives and task management, as well as new functionalities that TalentoHQ may incorporate in the future.

4. Contracting Process and Acceptance
The Contract is deemed perfected when the Client completes registration on the Platform, expressly accepts these Conditions and, where applicable, makes the corresponding payment. Digital contracting shall have full legal validity in accordance with art. 23 of Law 34/2002 (LSSI) and art. 1262 of the Civil Code. Digital acceptance is equivalent to handwritten signature, with records kept in TalentoHQ's internal systems. TalentoHQ will confirm the contracting by email or notification on the Platform itself. Acceptance implies full and unreserved adherence to these Conditions.

5. License of Use
TalentoHQ grants the Client a limited, non-exclusive, non-sublicensable, revocable and non-transferable license to use the Platform, exclusively for the Client's internal management purposes and in accordance with the contracted functionalities. Any assignment, sublicense, copy, modification, reverse engineering, decompilation or use of the Platform for purposes other than those provided for in the Contract is prohibited.

6. Duration, Renewal and Withdrawal
The duration of the Contract will depend on the chosen plan (monthly or annual). Unless otherwise agreed, renewal will be automatic for successive equal periods, with the Client being able to object by communicating at least 15 calendar days before the renewal date. There will be no right of withdrawal once the service is activated, as it is a digital supply executed with the Client's express consent, in accordance with art. 103.m of the Revised Text of the General Law for the Defense of Consumers and Users.

7. Prices, Modalities and Invoicing
During the initial registration process, the Client may access the TalentoHQ Platform in free trial mode, with temporary and complete access to basic functionalities. Once the trial period is over, TalentoHQ will contact the Client to formalize the corresponding subscription plan, through a commercial proposal or issued invoice, which the Client must expressly accept for continuity of service. The prices applicable to each plan or rate will be those indicated in the commercial proposal or invoice sent by TalentoHQ, or, where applicable, those published on the official website at the time of contracting. Until acceptance and payment of said proposal, the Client will not assume any economic obligation and access may be suspended at any time. All amounts are understood without VAT or applicable taxes, will be invoiced in advance and must be paid through the enabled payment methods. In case of non-payment or delay, TalentoHQ may suspend access to the Platform and terminate the Contract in accordance with the provisions of these Conditions.

8. Advance Payments and User Adjustments
All plans are contracted in non-refundable prepayment regime. Early termination or reduction of users will not generate refund or credit, although the Client may adapt their plan at the next renewal. If during the contracted period the Client increases the number of users, TalentoHQ will issue an immediate proportional invoice for the additional amount corresponding to the remaining period of the billing cycle.

9. Updates and Maintenance
TalentoHQ may implement improvements, updates or technical changes to the Platform in order to improve the service, strengthen security or meet legal requirements. These actions may involve modifications to the appearance or operation of the Platform, which will not grant the Client any right to compensation. TalentoHQ will attempt to schedule maintenance during periods of least impact and will communicate them with reasonable advance notice when viable.

10. Service Levels
TalentoHQ will endeavor to guarantee an average annual availability of 99%, excluding periods of scheduled maintenance, unavoidable technical incidents and force majeure situations. Technical support will be provided during business hours through the enabled channels, with a target response time not exceeding 48 business hours for standard incidents.

11. Client Obligations
The Client must use the Platform lawfully and diligently, safeguard their access credentials, keep their contact and billing data updated, and ensure they have the necessary authorizations to incorporate personal data of employees or third parties. The Client shall be responsible for the actions carried out by their authorized users and shall hold TalentoHQ harmless from third-party claims arising from improper or unlawful use of the Platform.

12. TalentoHQ Obligations
TalentoHQ will provide the Services as agreed, will implement technical and organizational security measures appropriate to the risk, and will maintain confidentiality regarding the information it accesses, refraining from using it for purposes other than providing the service.

13. Intellectual and Industrial Property
All software, source code, interfaces, designs, logos, trademarks and other elements that make up the Platform are the exclusive property of TalentoHQ or its licensors. The Client does not acquire property rights to the Platform, but merely a right to use it under the terms of these Conditions.

14. Ownership and Processing of Data
The data entered by the Client on the Platform is their exclusive property. TalentoHQ will act as data processor, in accordance with art. 28 GDPR and the data processing agreement that accompanies these Conditions. Once the Contract is terminated, TalentoHQ will retain the data for a maximum period of 30 calendar days, during which the Client may request a copy in standard format; after said period, the data will be deleted securely and irrecoverably.

15. Confidentiality
The parties undertake to maintain confidential the information they access on the occasion of the execution of the Contract, not being able to disclose it to third parties without prior written consent of the other party. This obligation will subsist even after the termination of the Contract.

16. Limitation of Liability
TalentoHQ will only be liable for direct, certain and demonstrable damages arising from its contractual breach. Lost profits, loss of business, reputational damage and indirect damages are excluded. In no case will TalentoHQ be liable for interruptions, data loss or damages arising from external causes, Internet failures, third-party services or force majeure. The total accumulated liability of TalentoHQ to the Client shall not exceed the amount actually paid by the Client in the six (6) months prior to the event giving rise to liability, except in cases of willful misconduct or gross negligence.

17. Suspension and Termination
TalentoHQ may temporarily suspend access to the Platform in case of non-payment, improper use, fraud or breach of these Conditions. The Contract may be terminated by mutual agreement, for serious breach not remedied after written notice, or by unilateral decision of the Client communicated with the applicable notice. In no case will early termination give right to refund of amounts already paid.

18. Assignment of Contract
The Client may not assign the Contract without prior written consent from TalentoHQ. TalentoHQ may assign it within the framework of corporate restructuring, mergers or asset transfers, guaranteeing in any case respect for the Client's rights.

19. Electronic Communications
Communications between the parties regarding the Contract will preferably be made by electronic means, using the addresses provided by the Client during the contracting process, who undertakes to keep said data updated.

20. Language
These Conditions are drafted in Spanish. In case translations are provided, the Spanish version shall prevail in all cases.

21. Partial Invalidity
The nullity or ineffectiveness of any clause will not affect the validity of the rest. The parties undertake to replace the affected clause with another valid one that reflects the purpose of the replaced one.

22. Modifications
TalentoHQ may modify these Conditions for legal, technical or operational reasons, notifying at least fifteen (15) days in advance. Continued use of the Platform after said date will imply acceptance of the new Conditions.

23. Applicable Law and Jurisdiction
This Contract shall be governed by Spanish law. For any controversy arising from its interpretation or execution, the parties submit to the Courts and Tribunals of Logroño, unless consumer regulations provide for a different mandatory jurisdiction.