Filterable list
Filter tickets by category, priority, status, and due date, including upcoming and overdue work.
Internal support
Manage internal requests with owners, statuses, and a shared conversation.
Classify internal requests by category and priority, assign owners and dates, and keep status changes, comments, and attachments in the same ticket.
- No credit card
- Set up in 5 minutes
- Cancel at any time
Follow-upStatus, priority, and due date
RoutingOwners assigned by category
Structured requestEach ticket includes a title, description, category, priority, due date, and attachments.
Visible ownerA category can propose default owners, including office-specific assignments.
One conversationComments and files stay with the ticket so its follow-up can be reviewed.
From request to follow-up
Each request is categorized, assigned, and prioritized.
Create and filter tickets, review the detail, update status, priority, or category, add comments, and configure categories with default owners.
- 01Submit
Create the ticket with a title, description, priority, deadline, optional reminder, and files.
- 02Assign
Use categories and default owners to route the review.
- 03Follow up
Filter by status, priority, category, or due date and keep comments in the ticket detail.
Categories, owners, due dates, comments, and attachments.
The feature combines employee-facing tickets with administrative setup for categories and default owners.
Ticket submission
Provide a title, description, priority, due date, optional reminder, and attachments.
Ticket details
Review description, category, priority, status, owner, requester, tags, and files.
Comments
Add discussion and files so the follow-up remains in the same ticket.
Categories
Configure a name, description, color, and default owners.
Reminders
Send reminders for open tickets when a due date has been configured.
Keep the request, response, and files in one thread.
The employee submits a ticket and the responsible team manages its category, priority, status, due date, comments, and attachments.
Traceable internal support
Everyone can see who is reviewing the ticket and its current status.
Tickets give internal requests a consistent shape, a responsible person, and a conversation history that can be reviewed later.
Explore resource management- Consistent intake: each request captures the necessary information from the start.
- Prioritization: priority and due date help order the work.
- Clear owners: categories can route tickets to specific people.
- Connected follow-up: comments and files remain in the ticket.
Frequently asked questions
Frequently asked questions about internal support tickets.
How are internal tickets different from contact tickets?
This feature handles internal support and operational requests. Contact tickets belong to a separate workflow and are not mixed into this page.
Can owners be assigned automatically?
Yes. Categories can have default owners and office-specific owners.
Can employees see every ticket?
No. Each person sees only the tickets available under their permissions and access rules.
How much do support tickets cost?
Internal tickets are included in All-Inclusive: €3 per user per month when billed monthly, or €2 per user per month when billed annually.
Can I try it without a commitment?
Yes. You can try TalentoHQ for 14 days with a guided demo.
Manage internal requests in TalentoHQ.
Try TalentoHQ with your team or request a demo to see how categories, owners, and follow-up fit together.