Cafetería Dover is the kind of place where customers feel at home. Behind the counter, the team wanted to reduce the daily friction caused by unclear shifts, absences that were difficult to cover, and payslip discrepancies that consumed management time.
The problem: spending more time organizing shifts than serving customers
Daily coordination relied on manual processes, email, phone calls, and loose notes. Every availability change meant reviewing the schedule, notifying the team, and confirming that everyone had the correct information.
“It was a daily puzzle. Everything was done by hand and, between emails, phone calls, and paper notes, we ended up spending more time organizing than serving customers,” recalls Ángel, the café's manager.
The solution: a tool designed for the pace of hospitality
From its first day with TalentoHQ, Dover began bringing the team's day-to-day operations together on one platform.
Shift planning without the constant back-and-forth
Reviewing availability, assigning shifts, and communicating changes became a matter of seconds, without lost emails or last-minute phone calls.
“It is so clear and quick that no one asks when they are working anymore. Everything is in the app.”
Digital time tracking with fewer discrepancies
Time entries became digital, consistent, and aligned with the business's working-time obligations. Month-end review, which previously required checking adjustments and resolving discrepancies, can now be completed in minutes.
“There was always something to adjust before. Now everything is recorded, and after payslips are imported, each person can view and download their own from a phone.”
Vacation and absences kept organized
Employees submit requests in the app, and managers can approve them directly. Visibility into who is available helps the café anticipate changes, reorganize shifts, and maintain service with less improvisation.
The result: a more connected team with greater focus on service
With less friction in administration, the working environment improved as well. Team members know when they are working, who is on the same shift, and where to find their information without relying on scattered messages.
“My employees are more at ease. They know when they work, who they work with, and have all their information at hand. That gives them confidence and autonomy.”
Even people who were not familiar with this kind of software adopted the platform quickly.
“It is very intuitive. Within a few days, everyone was using it without any problems.”
What matters most: more time for customers
For Ángel, TalentoHQ is more than a digital tool. It provides practical support for the real operating needs of a hospitality business like Dover.
“It took a weight off our shoulders. Now we have more time for what really matters: taking care of our customers and making every visit to Cafetería Dover special.”